Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Key Responsibilities
Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services
Performing regular checks on systems, services in the infrastructure
Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams
Monitor and Identify events proactively resolving issues
Respond & Resolve Customer escalations within the SLA window
Turn up customer applications & services in accordance with standa...
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Key Responsibilities
Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services
Performing regular checks on systems, services in the infrastructure
Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams
Monitor and Identify events proactively resolving issues
Respond & Resolve Customer escalations within the SLA window
Turn up customer applications & services in accordance with standa...
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