noc team leader

Job Title~ Pioneer NOC Supervisor
Department~ Network Operations Center (NOC)
Reporting Line~
Reports to~ Senior NOC Operations Manager
Functional alignment~ NOC Training Manager (training standards, skills validation framework, curriculum alignment)
Direct Reports~
NOC Tier 3 and Tier 4 Agents (assigned team/shift), fully managed by Supervisors
Role Summary~ The Pioneer NOC Supervisor manages end-to-end NOC service delivery for an assigned team/shift at an offshore site. Responsible for meeting team-specific SLAs across various channels (alerts, tickets, calls, chats, emails), ensuring technical accuracy, quality documentation, effective communication, and process compliance.
This hybrid role blends operations leadership with training reinforcement and quality governance via coaching, audits, and continuous improvements. The Supervisor provides performance insights to senior management to enhance site maturity and alignment.
Production Readiness Governance~<...