Job Description

The NOC Support Engineer will be responsible for monitoring, maintaining, and supporting network infrastructure, servers, and systems to ensure optimal performance and uptime. The role involves real-time issue detection, troubleshooting, and coordination with internal teams and vendors to resolve network-related incidents efficiently.

Requirements

Key Responsibilities:

  • Monitor network systems, servers, and communication links using NOC tools and dashboards.

  • Identify and respond to network alerts, faults, and performance issues promptly.

  • Escalate incidents to the appropriate technical teams when necessary.

  • Perform initial troubleshooting of hardware, software, and connectivity issues.

  • Maintain accurate incident logs and documentation of actions taken.

  • Support change management and maintenance activities as scheduled.

  • Coordinate with vendo...

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