NOC Problem Manager

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

This job requisition is for Victor Montes de Oca conversion

How You Will Contribute:
• Provide advanced technical support and troubleshooting for complex network and system issues
• Lead incident response efforts and coordinate with various technical teams
• Improve operational efficiency through process enhancement and documentation
• Mentor Tier 1 analysts and support their professional development
• Drive continuous service improvement initiatives
Essential Duties and Responsibilities:
Advanced Troubleshooting & Incident Resolution:
• Diagnose and resolve tec...