Job Description
About the role
- As a NOC Operator , you will be responsible for managing and monitoring networks or systems from a centralized location. A NOC technical team consists of qualified IT engineers and NOC specialists. You will monitor the IT environment and ensure uninterrupted uptime and connectivity of IT systems 24/7.
- Monitor multiple networks, systems, and infrastructure components to ensure continuous availability.
- Maintain optimal uptime and performance across all IT and payment systems.
- Track and respond to network alerts, payment errors, alarms, and platform-related incidents in real time.
- Troubleshoot and resolve technical issues, escalating as necessary to appropriate teams.
- Manage alarms efficiently, ensuring timely escalation and follow-up in line with SLAs.
- Document incidents, resolutions, and procedures to support knowledge sharing and compliance.
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