Job Description

Job Description

Key Tasks:

  • Monitor Nodnett transmission, base station, control room and core network elements using developed tools.
  • Identify and interpret alarms and comprehension of alarm impact.
  • Ability to prioritise alarms and incidents and act accordingly.
  • Provide first line investigation support on customer faults received.
  • Operate daily within a structured ITIL framework.
  • Understand and operate within clearly defined SLA (service level agreements) agreements.
  • Escalate faults to second line support, providing the necessary detail.
  • Maintain good working relationship with customers whilst showing knowledge and competence.
  • Provide support to field technicians.
  • Understand escalation and emergency procedures and when to invoke them.
  • Log ticket information clearly and update regularly.

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