Job Description
About the role
As a NOC Operator, you will be responsible for managing and monitoring networks or systems from a centralized location. A NOC technical team consists of qualified IT engineers and NOC specialists. You will monitor the IT environment and ensure uninterrupted uptime and connectivity of IT systems 24/7. What you will do
Monitor multiple networks, systems, and infrastructure components to ensure continuous availability. Maintain optimal uptime and performance across all IT and payment systems. Track and respond to network alerts, payment errors, alarms, and platform-related incidents in real time. Troubleshoot and resolve technical issues, escalating as necessary to appropriate teams. Manage alarms efficiently, ensuring timely escalation and follow-up in line with SLAs. Document incidents, resolutions, and procedures to support knowledge sharing and compli...
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