Job Description

Responsibilities

  • Compile reference documentation for internal teams during handover
  • Perform fault analysis, classification, and troubleshooting of incidents through the support portal
  • Provide network circuits traffic monitoring and updates
  • Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA)
  • Liaise with customers to provide updates as per the agreed SLA
  • Manage and resolve all Level and Level 2 Technical Escal...

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