Job Description

A leading IT solutions provider in Canada seeks a Supervisor to manage day-to-day operations and implement ITIL best practices. The role demands strong personnel management, effective communication, and problem-solving skills. Candidates should have experience in a 24/7 operations center and familiarity with reporting. In addition to overseeing staff, the Supervisor will ensure customer satisfaction and lead incident management efforts, proactively improving processes and performance metrics. Competitive salary and bonus opportunities offered.
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