Job Description


** THIS JOB POSTING IS AVAILABLE FOR APPLICANTS IN CEBU CITY OR METRO MANILA **

Essential Duties and Responsibilities

  • Audit server backups and remediate any alerts
  • Handle Tier 1-2 NOC tickets (server, network)
  • Respond to Priority 1 network outage tickets
  • Communicate with Parachute and client contacts on ticket statuses and progress
  • Make recommendations to optimize the clients' IT environment
  • Coordinate with ConnectWise NOC team to remediate alerts
  • Document all work in ConnectWise ticketing system
  • Work with NOC Analyst to update IT Glue documents, create new as needed
  • Assist on project work as needed
  • Resolve security alert tickets
  • Escalate issues and work with vendors

Requirements

Essential Technical Skills and Experience

  • Windows Server/Workstation troubleshooting
  • Windows Server/Workstation maintenance (patching, performance optimi...

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