NOC Engineer

JOB SUMMARY

The NOC Engineer is important in the Service Delivery division at CTS. The Network Operations department of CTS ensures the intricate networks and systems we manage are maintained and supported. Responsible for delivering impeccable maintenance, troubleshooting, and general support of our clientele's network infrastructure, the NOC Engineer must exhibit a sense of ownership over various systems while also providing high-caliber quality work and customer service.
This is an individual contributor – technical position

KEY RESPONSIBILITIES

• Administer and perform the work for monthly, quarterly, bi-annual, and yearly maintenance plans for clientele.

• Assist higher-level NOC Engineers to automate recurring requests using, but not limited to, Kaseya VSA, ConnectWise Manage, PRTG, and PowerShell.

• Configure monitoring of client infrastructure using PRTG, Kaseya VSA, and ConnectWise Manage.

• Remediat...