NOC Engineer

We are seeking a NOC Engineer (Network Operations Center Engineer) responsible for maintaining a stable and secure IT environment for our clients while addressing potential issues before they escalate. This role focuses on ensuring optimal network performance and performing routine maintenance of network devices. The candidate must value best practices, anticipate potential outcomes, and effectively manage high-pressure client situations while delivering exceptional customer service.

Responsibilities:

· Leverage scripting and automation tools to streamline processes and reduce time spent on issues.

· Develop and implement automation solutions to reduce failure rates and minimize the level of engineer involvement needed to resolve tickets.

· Create tools that enable engineers to solve issues faster and more efficiently.

· Implement self-service solutions for clients to address common issues independently.

· Develop proforma for each automatio...