Job Description
NOC Engineer, CX
NiCE – Manila, National Capital Region, Philippines
Role Overview
As a NOC Engineer, you will ensure the availability, performance, and security of AWS-based cloud infrastructure, monitor and respond to incidents, troubleshoot, and drive automation using IaC.
About NiCE
NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Responsibilities
- Monitor and respond to alerts in AWS CloudWatch, managing incidents and ens...
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