NOC Analyst - OP02134-01

NOC Analyst

Responsible for continuous monitoring and maintenance of a mission‑critical cloud environment. Acts as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

Key Responsibilities

• Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools.
• Analyze logs, metrics, and traces to determine incident scope and impact.
• Manage the incident lifecycle, including triage, prioritization, and escalation coordination.
• Document and track incidents in ServiceNow and Jira Service Management.
• Coordinate with application and development teams, providing initial technical analysis to support faster resolution.
• Communicate clear, concise incident updates, translating technical status into actionable information.
• Maintain accurate incident records and provide structured shift handovers to ...