NOC Analyst Level 2

The ITeam’s culture is built on collaboration, support and freedom to be yourself. It’s an organization that is known to be fun, social, friendly, and supportive. They are looking for a NOC Analyst Level 2 to join their Operations team and bring energy and expertise to their large technical client base. As a NOC Analyst Level 2 provides specialized technical support, advise, and guidance to customers and fellow NOC staff in the areas of applications, hardware and software support, and any related computing systems.

Responsibilities

• Respond to Client support issues via phone, e‑mail, voicemail, in person and identify hardware / software problems and offer solutions in a friendly and efficient manner.
• Analyze situations, diagnose problems, develop, and implement solutions, within sometimes narrow timelines.
• Identify areas for improvement and assist in projects.
• Repair of customer issues through remote connection making sure to m...