Job Description
Main responsibilities:
Provide 24/7 monitoring, troubleshooting, and resolution support for IT Infrastructure related issues - Server, Network, Messaging, Database, Desktop/Citrix, Backup, and VoIP following established procedures; Use existing procedures to solve routine or standard problems Provide support on incidents coming from the Technology Help Desk, on-site staff, system owners, and other technical teams following established procedures Perform routine and/or repetitive tasks within defined instructions and/or existing procedures such as Server OS Upgrades, Server Resource Expansion, Server Build, Server Decommission, Scheduled Shutdown/Power Up, DNS, Server Reboots and Migrations, etc. Consult, escalate, and/or receives instruction, guidance, and direction from more senior-level roles Assist in monthly MS Patching deployment and remediation for all Servers Perform day-to-day tasks and assignments per operational...
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