NOC Agent

Job Description

The NOC Agent is required to evaluate possible failures and determine what steps need to be taken in order to restore service. They will need to differentiate between minor transient issues and more serious customer affecting outages, and they will engage whatever teams are necessary in order to normalize the customer system. Customer Support Technicians are also responsible for validating the return to normal operation once a restoration is complete. 

Core Responsibilities

Incident management 

• Monitoring the Motorola Solutions infrastructure using a variety of tools and reacting to resolve any alerts which may arise in order to ensure system uptime meets service level agreements.

• Assessing potential failures and determining the initial course of action.

• Driving incidents to resolution in order to meet expected service level agreements.

• Escalating any incidents that cannot be resolved with...