Nihongo Bilingual Customer Support Specialist

Job Expectations:

• Position Type: Experienced - Individual Contributor
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Hybrid (3-4x onsite/week) - Makati/Taguig
• Work Schedule: Weekdays; Night Shift (US)
• Headcounts Needed: 10+ FTEs
• Industry: IT Consulting (BPO)

About the Job:

We are looking for a Nihongo Bilingual Customer Support Specialist to join our client's team and support US-based customers through voice-based customer service interactions. In this role, you will serve as the primary point of contact for customers, handling inquiries, resolving concerns, and delivering exceptional service in both Japanese and English. You will play a key role in ensuring a positive customer experience while meeting service quality and performance standards.

Key Responsibilities:

• Provide customer support by a...