Job Description

Job overview

Supervises the guest service and night audit operations including guest registration, bell service, security, telephone services, guest reservations, and night audit to ensure guest satisfaction and maximize hotel profitability. Ensures the accurate balancing of all hotel income and expenses for the 24-hour hotel operating period in compliance with hotel policy. 

Duties and Responsibilities

  • Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
  • Balance and audit for accuracy of all room and tax charges, cashier’s reports, and guest and house accounts.
  • Audit all variance reports ensuring accuracy. 
  • Monitor performance and recommend corrective disciplinary action. Alert management of potentially serious issues.
  • Ensures adherence to procedures for hotel accounting, credit control, handling of fin...

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