Job Description

We are seeking a dedicated Technical Support & Client Relations Specialist to join our team during the night shift. The ideal candidate will be responsible for providing exceptional support to our users, addressing technical issues, and ensuring a positive experience with our educational technology platform. As a Peru-based professional, you will understand the local needs and culture, enhancing client communication. If you are passionate about education and technology, we would love to hear from you
Key Responsibilities:
Immediate Response: Monitor the dedicated client WhatsApp groups and respond to messages/calls immediately.
Triage & Resolve: Distinguish between a simple fix (like a password reset or room setting) and a server issue.
Emergency Execution: Follow our provided SOPs (Standard Operating Procedures) to solve common issues on the spot.
Detailed Reporting: For complex issues, gather logs and screenshots to escalate to the Spain team so they can fix them the m...

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