Night Shift Customer Operations Advisor - Process Insights

A global consulting firm is seeking a Business Advisory Associate in Hyderabad to handle customer service queries and improve operational processes. The ideal candidate will possess a Bachelor's degree with 1-3 years of experience in consulting or operations. Responsibilities include managing client interactions, problem-solving, and collaborating with global teams. Strong communication skills in English and proficiency in Excel or Google Sheets are essential. This role may require night shifts and demands a detail-oriented approach to improve customer experiences within the Next Generation Customer Operations framework.