Night Manager

As the Night Manager, you will be responsible for overseeing the hotel’s operations during the night, ensuring the safety and comfort of our guests. You will manage a small team, handle guest inquiries and emergencies, and ensure that all hotel standards are maintained..This role requires a proactive leader with excellent problem-solving skills and a strong commitment to customer service.

Key Responsibilities:

• Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
• Manage and support the night staff, including front desk, security, and housekeeping teams.
• Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
• Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day’s operations.
• Take phone booking for reservations and monitor the ...