Night Auditor | La Residence

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay. 

MAIN DUTIES & RESPONSIBILITIES

• Adherence to company policies and procedures

• Welcoming all Guest upon arrival

• Dealing with Guest queries and arrange assistance as necessary

• Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop

• Work hand in hand with the Front Desk team and other departments

• To assist guests with information they need about the services at the hotel and surrounds

• To ensure that every guest leaving the hotel with the best guest service exp...