Job Description
Job Details:
- The Front Desk is often the first point of contact and the first impression for guests.
- Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently, and make sure they have all they need for a great stay.
- Shift Hours: 11 pm-7 am.
Responsibilities:
- Register guests and assigns rooms.
- Accommodates special requests whenever possible.
- Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
- Knows room locations, types of rooms available, room status, and room rates.
- Possesses a working knowledge of the reservations department.
- Takes same-day reservations and future reservations when necessary.
- Knows cancellation procedures.
- ...
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