Night Audit

Night Auditor is responsible for hotel operations during overnight shift hours, focusing on Front Office operations, including night audit, maintaining hotel safety/security. The Night Auditor will provide exceptional guest service, complete guest transactions, including guest inquiries, check‑ins/outs, payments and work closely with the Accounting department to ensure account reconciliations are completed accurately. This position reports directly to the Front Office Manager.

Responsibilities

• Handle, guide, and oversee all aspects of the arrival and departure process as it relates to the Front Office in accordance with the Hotel’s key standards.
• Act as a resource for all Team Members when addressing guest service issues throughout the hotel.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Oversee emergency situations and make prompt decisions based on the best interest of our guest and establis...