Job Description

Job Title

NICE IEX Administrator

Location

IntouchCX – Manila, National Capital Region, Philippines

About the Job

We are looking for a knowledgeable and experienced NICE IEX Administrator to join our team. The ideal candidate will be responsible for the administration and management of the NICE IEX platform, ensuring optimal performance and reliability. This role requires strong database management skills and the ability to work collaboratively with various departments to support operational needs.

Responsibilities

  • Administer and maintain the NICE IEX platform, including user access, system configurations, and performance monitoring.
  • Troubleshoot and resolve issues related to the NICE IEX system and interfaces.
  • Manage and maintain databases related to NICE IEX, ensuring data integrity, security, and accessibility.
  • Perform data extraction, transformation, and loading (ETL) pr...

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