Job Description
Capgemini is looking for experienced NICE CXone professionals with strong expertise in call flow design, Studio scripting, and NLU integrations. The ideal candidate should have a solid understanding of telephony protocols, omnichannel contact center solutions, and automation capabilities across the NICE CXone ecosystem.
Experience :
4years to 8 years
Location:
Bangalore / Pune / Hyderabad
Key Responsibilities :
Design and implement call flows using
NICE CXone Studio , including ACD, IVR, WEM, and QM components
Develop and enhance skill-based routing, IVR logic, and omnichannel workflows
Integrate NLU platforms with IVR and agent assist solutions to enable
conversational AI
Monitor and troubleshoot call quality, latency, and routing issues using NICE dashboards and 3rd‑party diagnostic tools
Perform log analysis and support incident resolution for telephony and communication infrastructure
Automate tasks an...
Experience :
4years to 8 years
Location:
Bangalore / Pune / Hyderabad
Key Responsibilities :
Design and implement call flows using
NICE CXone Studio , including ACD, IVR, WEM, and QM components
Develop and enhance skill-based routing, IVR logic, and omnichannel workflows
Integrate NLU platforms with IVR and agent assist solutions to enable
conversational AI
Monitor and troubleshoot call quality, latency, and routing issues using NICE dashboards and 3rd‑party diagnostic tools
Perform log analysis and support incident resolution for telephony and communication infrastructure
Automate tasks an...
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