Job Description
Description
We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.
Responsibilities:
• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.
• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.
• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected busines...
We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.
Responsibilities:
• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.
• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.
• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected busines...
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