Nice CXOne Admin

We have an exciting opportunity for you,

We are hiring for the role of Nice System Admin. Kindly review the below details and apply if you are interested.

Roles & Responsibilities:

• Assist with implementation, and management of the CCaaS system, ensuring that Service and peripherals are optimally configured to match business processes and meet business needs

• Manage Contact Center Software and tools efficiently (i.e. CX ONE User Hub, ACD, IVR, Performance Management)

• Become an SME (subject matter expert) in products, processes, and systems

• Own technical configuration of the system as required

• Analyze IVR routing to ensure proper destination and outcomes

• Provide business analysis, business area assessment, the user needs analysis

• Regularly review dashboard reporting and performance management for consistency and clarity

• Ensure managerial users ar...