Job Description
Title: Contact Center Administrator
Department: IT Support Services
Grade
Status:
Effective Date
Section 1: Position Summary
The Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center environment for associates to handle contacts, platform administration, support tickets, testing and production. The Call Center Administrator is the CCaaS expert working with the business to support the call center modifications leveraging the NICE CXone platform and ancillary applications.
Section 2: Job Functions, Essential Duties and Responsibilities
· Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper t...
Department: IT Support Services
Grade
Status:
Effective Date
Section 1: Position Summary
The Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center environment for associates to handle contacts, platform administration, support tickets, testing and production. The Call Center Administrator is the CCaaS expert working with the business to support the call center modifications leveraging the NICE CXone platform and ancillary applications.
Section 2: Job Functions, Essential Duties and Responsibilities
· Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper t...
Ready to Apply?
Take the next step in your AI career. Submit your application to algoleap today.
Submit Application