Job Description
Elevate your career as a Support Specialist for NEXIA at Powerhouse Controls in Cambridge, Canada. This full-time role focuses on customer support, software updates, and maintenance for industrial automation systems.
In this key position, you'll deliver exceptional customer support while managing NEXIA deployments and ensuring compliance with service agreements. Operating within the Implementation Team, you will handle case management, technical troubleshooting, and system health checks. Collaborate with diverse experts and contribute to the smooth functioning of industrial automation projects.
Key Responsibilities: • Resolve customer support requests per defined SLAs • Execute remote diagnostics and configuration restoration • Conduct proactive system health checks • Support installation and validation of NEXIA releases • Communicate clearly with clients on issue progress
Requirements: • 2–5 years in technical support or industrial automation • Experience wi...
In this key position, you'll deliver exceptional customer support while managing NEXIA deployments and ensuring compliance with service agreements. Operating within the Implementation Team, you will handle case management, technical troubleshooting, and system health checks. Collaborate with diverse experts and contribute to the smooth functioning of industrial automation projects.
Key Responsibilities: • Resolve customer support requests per defined SLAs • Execute remote diagnostics and configuration restoration • Conduct proactive system health checks • Support installation and validation of NEXIA releases • Communicate clearly with clients on issue progress
Requirements: • 2–5 years in technical support or industrial automation • Experience wi...
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