Job Description
JOB DESCRIPTION
The Networking Service Delivery Field Support Engineer (L3) is a seasoned engineering role responsible for providing a professional third-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.
Thie primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed SLA c...
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The Networking Service Delivery Field Support Engineer (L3) is a seasoned engineering role responsible for providing a professional third-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.
Thie primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed SLA c...
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