Job Description
About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.
Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.
Being the first line of defense for all incoming client traffic, which includes and not limited to:
Creating service requests in our ticketing system which are received via phone, e-mail or online forms
Performing password resets on critical systems which include email, computer logins and 3rd party applications
User account creations
Provide clients updates regarding their service requests via phone, or email
Learning our client environments or knowing where to find answers so you will be able to answer...
Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.
Being the first line of defense for all incoming client traffic, which includes and not limited to:
Creating service requests in our ticketing system which are received via phone, e-mail or online forms
Performing password resets on critical systems which include email, computer logins and 3rd party applications
User account creations
Provide clients updates regarding their service requests via phone, or email
Learning our client environments or knowing where to find answers so you will be able to answer...
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