Job Description

The Network Support Engineer – L1 will be
responsible for providing first -level support for network and voice
infrastructure. The role includes monitoring, basic configuration,
troubleshooting, and hands & feet support for network and telecom devices
under the guidance of remote senior engineers. The candidate must possess a
foundational understanding of networking technologies, ITIL processes, and
documentation practices.


Key
Responsibilities

1. Network
Monitoring & Alert Management

  • Monitor network and telecom infrastructure using the deployed
    Network Management System (NMS).
  • Log, track, and escalate alerts as per defined SLAs.
  • Perform basic diagnosis to identify potential service -impacting
    issues.

    • 2.
    First -Level Network Support

  • Provide L1 sup...