Network Support Engineer Ii (Guadalajara)

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Overview

Our General Support Centers are the first port of call when facing an IT or networking crisis. Our support centers field thousands of cases per week and hundreds of thousands annually, helping keep customer satisfaction scores consistently above 9.0 out of 10.

We are seeking a dynamic Network Support Engineer II (NSE II) who provides remote technical assistance on F5 solutions to internal and external customers and F5 partners. You will handle multiple active cases of diverse scope where analysis of customer network environments and data requires review of identifiable factors to arrive at a conclusion which can be a workaround, restore, or resolve the customer’s problem while maintaining satisfaction. You will exercise judgment with...