Job Description

1) Administer Zscaler ZIA policies (URL categories, SSL inspection, DLP) per approved requests.
2) Triage user web access issues; analyze logs and SSL inspection outcomes.
3) Manage PAC/agent configurations and traffic steering for branch/roaming users.
4) Coordinate with identity teams for SAML/SSO integrations.
5) Produce usage/threat reports and policy exception registers for service reviews.
6) Maintain allow/deny lists with expiry/justification; audit quarterly.
7) Validate SIEM integration and reconcile missing fields/feeds.
8) Support coexistence and transition activities alongside ZTNA and office network changes.
9) Participate in change windows for SSL inspection or global policy updates.
10) Keep KBs current for common client/browser troubleshooting.
11) Assist with egress path updates during office moves or ISP Wi Fi shifts.
12) Validate data protection (DLP) hits and escalate suspected exfiltration.
13) Align proxy policies with WAF/firew...

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