Job Description

(Job ID: )

Responsibilities

  • Deliver professional services, including deployment, implementation, and upgrades of cybersecurity products distributed by Netpoleon. This may occasionally involve customer coordination and project timeline management.
  • Provide practical and effective technical solutions or alternatives based on customer requirements.
  • Conduct product training for customers, partners, and internal teams.
  • Perform installation, configuration, and basic troubleshooting independently using product documentation.
  • Continuously upskill and obtain relevant technical certifications for assigned technologies.
  • Develop into a subject matter expert over time and support knowledge transfer to internal teams for enhanced customer support.
  • Provide technical support to sales and support teams, including product clarification, solution design input, tender compliance, and ad-hoc techni...

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