Network & Security Engineer

Scope of Services

The required managed services include, but are not limited to:

• Network Operations & Monitoring
  Continuous monitoring, proactive health checks, alerting, and backup verification.
• Incident & Problem Management
  End-to-end incident handling, root cause analysis (RCA), and timely resolution aligned with SLA commitments.
• Infrastructure Management & Lifecycle
  Management of network devices, including routers, switches, firewalls, and load balancers, as well as upgrades and lifecycle activities.
• Security Management
  Firewall policy management, log monitoring, compliance checks (e.g., CIS benchmarks), and threat escalation.
• Patch & Vulnerability Management
  Vulnerability scanning, patch deployment, prioritization, and compliance reporting.
• Asset & Configuration Management
  CMDB updates, asset reconciliation, and configuration track...