Job Description

Job Responsibilities

  • Level 3 operational support for Network Security Products and Services: Firewalls (Juniper/Fortinet / Palo Alto); Network Access Control; etc.
  • All aspects in operation support including deployment and configuration, troubleshooting advanced issues and working with Engineering/Vendor
  • Implementing monitoring of products and services to ensure a healthy infrastructure
  • Procuring, shipping and remotely managing the installation and decommissioning of the security hardware
  • Heavy coordination with other teams involved in Global DMZ build-outs in the firm including Network Team, Data Center teams, etc

The non-technical aspects

  • Coordinating and leading the response of technology problems and incidents
  • Customer service, including off hour coverage via cell phone (oncall system)
  • Creation/supplementation of Operational Runbooks
  • Aligning global strategi...

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