Job Description
Job Responsibilities
- Level 3 operational support for Network Security Products and Services: Firewalls (Juniper/Fortinet / Palo Alto); Network Access Control; etc.
- All aspects in operation support including deployment and configuration, troubleshooting advanced issues and working with Engineering/Vendor
- Implementing monitoring of products and services to ensure a healthy infrastructure
- Procuring, shipping and remotely managing the installation and decommissioning of the security hardware
- Heavy coordination with other teams involved in Global DMZ build-outs in the firm including Network Team, Data Center teams, etc
The non-technical aspects
- Coordinating and leading the response of technology problems and incidents
- Customer service, including off hour coverage via cell phone (oncall system)
- Creation/supplementation of Operational Runbooks
- Aligning global strategi...
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