Job Description
POSITION SUMMARY
We're looking for an experienced NOC Engineer to join our Engineering team at Broadvoice. You'll be part of a mission-critical function responsible for monitoring, responding to alerts, and executing operational tasks that keep our global infrastructure running smoothly.
KEY RESPONSIBILITIES
- Monitor infrastructure across 5 colocation datacenters, 4 client-premises sites, and 5 AWS regions
- Respond to alarms and internal tickets, escalating as needed
- Execute operational tasks using predefined playbooks and procedures
- Collaborate with Infrastructure and SRE teams to ensure system stability and performance
- Participate in an on-call rotation for after-hours and weekend coverage
QUALIFICATIONS
- Minimum 3 years of experience in a NOC environment
- Strong Linux system administration skills
- Solid understanding of networking fundamentals (TCP/IP, routing, firewalls)
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