Network Operation Manager

Role Summary

We are looking for an experienced Technical Operations Manager / Service Delivery Manager (SDM) with a strong networking background to manage network operations, service delivery, and stakeholder engagement. The role requires hands‑on technical expertise combined with operational leadership to ensure high service availability, performance, and compliance with SLAs.

Key Responsibilities

• Manage end‑to‑end network operations and service delivery for enterprise customers

• Act as the primary point of contact for network‑related operational issues and escalations

• Ensure adherence to SLAs, KPIs, and operational governance

• Lead incident, problem, and change management activities

• Coordinate with internal teams, vendors, and customers for issue resolution

• Drive continuous service improvement and operational excell...