Network monitoring agent

Are you a detail oriented problem solver who thrives on keeping systems running smoothly? Join our Networks team as a Network Monitoring Agent in Plattekloof , where you'll be the first line of defence against network incidents, monitoring activity in real time and driving fast, effective resolutions.

This role is perfect for someone who stays calm under pressure, communicates clearly, and takes pride in protecting an exceptional customer experience.

What you'll do: Monitor network systems (Zabbix, Grafana, The Dude) for performance anomalies, service disruptions and triggers Assess the severity and customer impact of incoming alerts Initiate documented troubleshooting steps and resolve issues independently where possible Log all network incidents clearly and accurately in the ticketing system Communicate incident status, impact and estimated time of resolution to relevant stakeholders Follow escalation procedures, engaging higher level support teams when necessary Pr...