Network & IT Infrastructure Officer

The Network & IT Infrastructure Officer is responsible for the design, stability, security, and performance of Digital Divide Data Kenya’s network infrastructure within a high-availability BPO environment.

This role requires a technically strong, hands-on networking professional capable of maintaining production-grade uptime standards. The successful candidate will take ownership of LAN/WAN environments, ISP redundancy, firewall configuration, and real-time incident response, while also supporting critical day-to-day IT operations across the business.

This is not a policy or coordination role. It is an operationally accountable technical position.

Key responsibilities:

A. Network Infrastructure Management (Primary Responsibility)

• Configure, administer, and maintain Cisco-based network infrastructure (routers, switches, firewalls).
• Design and manage VLAN segmentation, trunking, a...