Network Infrastructure Manager

Package: £48,100 + Pension, 25 A/L Days, Paid Certifications ( Unlimited )

Pattern: 24/7 Shift Rotation ( 4x Days on 4x Days off, 4x night on, 4x night off )

Focus: Frontline leadership, operational governance, and high‑performing service delivery.

We are seeking a confident Shift Lead to guide our 24/7 Service Operations team. Your primary focus will be managing service outcomes, stakeholder communication, and maintaining operational stability during fast‑paced activity and major incidents.

Key Responsibilities

• Service Delivery: Act as the primary escalation point for customer issues; oversee incident handling to ensure strict SLA adherence.
• Shift Leadership: Guide, support, and allocate work across the shift team. Provide active coaching and ensure seamless shift handovers.
• Incident Management: Lead communication and technical coordination during major inc...