Job Description

About the Role

The Network Support Technician (L1) is responsible for providing senior‑level technical support for network and desktop infrastructure, ensuring connectivity, performance, and timely resolution of network‑related issues. The role ensures alignment between operational execution and business objectives while maintaining service quality, uptime, and SLA compliance.

Key Responsibilities

Functional

  • Provide Level 1‑2 support for network‑related incidents and service requests
  • Monitor network performance and identify connectivity issues
  • Troubleshoot LAN/WAN, Wi‑Fi, and basic routing/switching problems

Operational / Delivery

  • Manage and update tickets within defined SLAs
  • Assist in configuration and installation of network devices (routers, switches, access points)
  • Support VPN connectivity and user access issues

Governance & Process

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