Job Description

Hybrid - 1x onsite(Ayala/BGC) 4x work from home

Work Shift - follows AU Time

Job Requirements

  • Strong knowledge of Routing and Switching, including familiarity with dynamic routing protocols such as OSPF and BGP.
  • Experience working with two or more Next‑Generation Firewalls (e.g., Cisco FTD, Palo Alto, Fortinet, Check Point, etc.).
  • Solid troubleshooting skills for routers, switches, and firewalls.
  • Good understanding of process frameworks, at minimum Incident Management and Change Management.
  • Ability to adapt to changing situations and deliver the best possible service.
  • Good communication skills, especially for direct customer interaction.
  • Willingness and interest to self‑learn new technologies as required in the role.

Responsibilities

  • Resolve customer incidents, problems and change requests to required service level targets
  • Apply technical knowledg...

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