Job Description

Job Title: Network Engineer

Job Description

This position plays a critical role in supporting network-related incidents across all office and warehouse locations throughout Europe (300+ sites). The engineer will be responsible for handling escalated incidents - from 2nd to 4th line - ensuring swift and effective resolution. The engineer will collaborate with a wide range of stakeholders, including site IT teams, end users, and managers, often in high pressure situations where users are urgently seeking assistance.

Responsibilities

  • Incident Management: Act as the last line of defence for troubleshooting complex network issues across more than 300 sites.
  • Stakeholder Engagement: Work closely with site IT teams, SRE teams, and end users across various regions, providing expert guidance and support.
  • Collaboration: Engage in real-time incident resolution via Microsoft Teams chats, managing multiple open tickets and maintaining clear c...

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