Job Description
- Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.
- Troubleshoot and resolve network issues reported by managed service agents, identifying causes and implementing timely solutions.
- Lead and deliver Tech-Refresh projects, ensuring timely completion.
- Mentor and provide guidance to junior team members.
- Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays.
- Design and implement new network solutions and/or optimize the efficiency of current networks.
- Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.
- Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.
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