Network Engineer

Role Purpose

The NOC Analyst is responsible for providing high-quality operational support for Continent 8's global network, hosted infrastructure, and cybersecurity services. Working within a follow-the-sun support model, the role ensures service continuity and optimal performance for a global customer base. The NOC Analyst will analyze, troubleshoot, and resolve critical incidents, support business change control, and contribute to service improvement initiatives.

Key Responsibilities

• Operational Support
• Provide daily operational support and maintenance infrastructure.
• Monitor system availability and performance to minimize downtime and optimize customer services.
• Support customer requirements to maintain a 99.9% continuous service level.
• Incident & Problem Management
• Troubleshoot network-related issues and perform root cause analysis.
• R...