Job Description
Overview
As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.
Responsibilities
- Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents and service requests efficiently.
- Reporting to a client site for support when needed.
- Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
- Implement and oversee routine maintenance tasks, updates, and system optimizations.
- Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
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